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Onward Nation

America's best podcast for learning how today's top business owners Think, Act, and Achieve. Onward Nation is a five-day-a-week podcast hosted by Stephen Woessner, CEO of Predictive ROI. Business owners share the most influential lessons learned throughout their careers, including insights into their daily habits, their most vital priorities that have contributed to their business and personal success, and the most challenging time or situation that could have devastated or even ruined their businesses or careers. Business owners share their "recipes for success" including those systems they wish they had put into practice inside their business when first starting out. Each episode concludes with guests sharing two or three practical and tactical strategies they would recommend to brand new business owners in order to best ensure success in their new business and careers. Onward Nation provides business owners with the strategies and tactical step-by-step "recipe" that will help anyone make their business more systematic, predictable, measurable, and repeatable.
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Now displaying: Page 1
Nov 3, 2015

Lisa Ford is a speaker and author on helping companies create customer focused cultures. She is the author of a best selling dvd series, “How to Give Exceptional Customer Service.” Lisa provides highly customized content for clients such as Edward Jones, Kaiser Permanente, Allstate, Motel 6, and Verizon Wireless.  

Secret – timesaving technique

Lisa creates to-do lists the night before – focus and attitude helps her hit the ground running. ONWARD!

Daily habit that contributes to success

Get your exercise in – Lisa starts every morning with a walk while listening to podcasts.

Could have ruined your business – but now – an invaluable learning experience

Lisa speaking opportunities dried up – and Lisa tells the whole story here.

Most critical skill you think business owners need to master to be successful

“Focus on the customer – someone on your team has to be the customer champion.”

Most influential lesson learned from a mentor

“Ask for business – and aim high.”  

Final Round – “Breaking Down the Recipe for Success”

What systems would you go back and put into place sooner?

I would have built my email list – do it faster, smarter, and better.

What one strategy or “recipe” would compound into big wins for business owners?

Be consistently reliable on behalf of the customer – focus on the fundamentals that your customer needs.

How to exceed expectations and add the most value?

An individual would understand their purpose – they need the right attitude and motivation.

What strategy would you recommend new business owners focus on to best ensure success?

  1. Do the hard work.
  2. Deliver the value your customers need – make your customer your partner.
  3. Have a sounding board – find someone to be transparent with.

How best to connect with Lisa:

 

You can also find us here: ------ OnwardNation.com ------

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