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Onward Nation

America's best podcast for learning how today's top business owners Think, Act, and Achieve. Onward Nation is a five-day-a-week podcast hosted by Stephen Woessner, CEO of Predictive ROI. Business owners share the most influential lessons learned throughout their careers, including insights into their daily habits, their most vital priorities that have contributed to their business and personal success, and the most challenging time or situation that could have devastated or even ruined their businesses or careers. Business owners share their "recipes for success" including those systems they wish they had put into practice inside their business when first starting out. Each episode concludes with guests sharing two or three practical and tactical strategies they would recommend to brand new business owners in order to best ensure success in their new business and careers. Onward Nation provides business owners with the strategies and tactical step-by-step "recipe" that will help anyone make their business more systematic, predictable, measurable, and repeatable.
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Now displaying: Page 1
May 21, 2018

Jeanne Bliss is the President of CustomerBliss, where she guides C-Suite and Chief Customer Officers around the world on earning business growth by improving customers’ lives. She pioneered the role of Chief Customer Officer, holding the first ever CCO role for over 20 years at Lands’ End, Microsoft, Coldwell Banker, and Allstate where she drove achievement of 95 percent loyalty rates. Jean is a sought after speaker and thought-leader, co-founder of the Customer Experience Professionals Association, and the author of three best-selling books, including the newly released, “Would You Do That To Your Mother?”

What you'll learn about in this episode:

  • Why Jeanne wrote her latest book “Would You Do That to Your Mother?”
  • The importance of taking business personally
  • How Jeanne’s book “Would You Do That to Your Mother?” can be helpful to every member of your organization
  • Why you should strive for goodness driven growth within your organization
  • The importance of connecting to your mission
  • Why you need to earn the trust of your customers
  • How to become innovative to meet the needs of your customers
  • Why you need to think through the lens of your customer
  • How being deliberate in your treatment of your customers turns you into a “make Mom proud” company
  • The importance of leaders enabling their employees to bring their best selves to work

Ways to contact Jeanne:

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