Our special encore guest today is J.D. Graffam. He is a user experience expert and business leader. He founded his first business, Simple Focus, a digital experience company, in 2009. Today, his holding company, Graffam Companies, manages three digital agencies and six product businesses, all of which are bootstrapped and profitable. In his industry, he co-founded “CSS Off”, the world’s first philanthropic CSS contest, speaks nationally about creative leadership, user experience, and business, and is the author of the book “CSS for Print Designers.” Now...you may remember J.D. and the wisdom he shared during Episode 354. If you haven’t listened to, studied, and applied all he shared during our first interview...I highly encourage you to add Episode 354 to your list of vital priorities.