Jennifer Sertl is a business strategist and internationally recognized as an influencer in social media and a thought leader in the emerging field of corporate consciousness. She is president and founder of Agility3R, a leadership development company dedicated to strengthening strategic skills and helping leaders become more resilient, responsive, and reflective. She is also co-author of the book, “Strategy Leadership and the Soul.”
What you’ll learn about in this episode:
- The importance of giving frontline people the tools that they need to create value for the customer
- Why business isn’t about customer acquisition, but about employee delight
- How our competitive advantage is not about our skill set, but rather how well we read our environment and how we use that to act
- Thinking and acting globally
- Why everyone should have an 18-month calendar
- How being afraid to choose can dilute your value proposition
- Why leaders today really need to be versed in social
- The value that comes from spending time with people who you respect the most
How best to connect with Jennifer:
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