Shep Hyken is a customer service expert, professional speaker, and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of "Moments of Magic, The Loyal Customer" and the Wall Street Journal and USA Today bestsellers, "The Cult of the Customer" and "The Amazement Revolution," which was also recognized as a New York Times bestseller, and, his latest book, "Amaze Every Customer Every Time." He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty mindset.
Shep is handed tomorrow's schedule today -- have a daily plan -- and delegate the creation of that plan out to people better at creating it than. ONWARD!
Use a "daily reflector" -- Shep uses a daily planner and writes down something good that happened to him today, both personally and professionally.
Shep's company was sold and his job was gone -- and Shep tells the whole story here.
"The job isn't doing the speech -- it's getting the speech."
I would have written a book much sooner -- I don't know if I was capable at that time -- but it would have helped my credibility.
Get everyone into alignment through communication.
An individual would love their job.
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