Episode 162: How to make customers FLIP for you, with Patrick Henry.

Patrick Henry is a former Nashville songwriter and SiriusXM Radio personality on the Family Comedy Channels. Today he delivers entertaining and funny keynote presentations that show how to create extraordinary customer experiences. Patrick has spoken to over 1,000 audiences around the world and is also the author of the book entitled, "The Pancake Principle: Seventeen Sticky Ways to Make Your Customers FLIP For You."

Secret – timesaving technique

Patrick gets up early and works out daily -- create time for yourself everyday. ONWARD!

Daily habit that contributes to success

Be deliberate in carving out the time you need -- Patrick carves out the time he needs to be creative.

Could have ruined your business – but now – an invaluable learning experience

Patrick's speaking business was hit hard in the recession -- and Patrick tells the whole story here.

Most critical skill you think business owners need to master to be successful

"Understand who you are and what you do."

Most influential lesson learned from a mentor

"Every speech is a performance."  

Final Round – “Breaking Down the Recipe for Success”

What systems would you go back and put into place sooner?

I would surround myself with people -- get a mastermind group.

What one strategy or “recipe” would compound into big wins for business owners?

Make sure your employees are operating from an authentic place -- continue to create a community.

How to exceed expectations and add the most value?

An individual would champion your business.

What strategy would you recommend new business owners focus on to best ensure success?

1. Believe there's a successful place for you in your line of business
2. Surround yourself with positive, talented people

How best to connect with Patrick:

• Website: patrickhenryspeaker.com
• Book: "The Pancake Principle"
• Comedy Album: "Married Man"

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