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Onward Nation

America's best podcast for learning how today's top business owners Think, Act, & Achieve. Onward Nation is a five-day-a-week podcast hosted by Stephen Woessner, CEO of Predictive ROI. Business owners share the most influential lessons learned throughout their careers, including insights into their daily habits, their most vital priorities that have contributed to their business and personal success, and the most challenging time or situation that could have devastated or even ruined their businesses or careers. Business owners share their "recipes for success" including those systems they wish they had put into practice inside their business when first starting out. Each episode concludes with guests sharing two or three practical and tactical strategies they would recommend to brand new business owners in order to best ensure success in their new business and careers. Onward Nation provides business owners with the strategies and tactical step-by-step "recipe" that will help anyone make their business more systematic, predictable, measurable, and repeatable.
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Now displaying: Page 1
Feb 22, 2016

Shep Hyken is a customer service expert, professional speaker, and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of "Moments of Magic, The Loyal Customer" and the Wall Street Journal and USA Today bestsellers, "The Cult of the Customer" and "The Amazement Revolution," which was also recognized as a New York Times bestseller, and, his latest book, "Amaze Every Customer Every Time." He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty mindset.

Secret – timesaving technique

Shep is handed tomorrow's schedule today -- have a daily plan -- and delegate the creation of that plan out to people better at creating it than. ONWARD!

Daily habit that contributes to success

Use a "daily reflector" -- Shep uses a daily planner and writes down something good that happened to him today, both personally and professionally.

Could have ruined your business – but now – an invaluable learning experience

Shep's company was sold and his job was gone -- and Shep tells the whole story here.

Most critical skill you think business owners need to master to be successful

"Delegation."

Most influential lesson learned from a mentor

"The job isn't doing the speech -- it's getting the speech."  

Final Round – “Breaking Down the Recipe for Success”

What systems would you go back and put into place sooner?

I would have written a book much sooner -- I don't know if I was capable at that time -- but it would have helped my credibility.

What one strategy or “recipe” would compound into big wins for business owners?

Get everyone into alignment through communication.

How to exceed expectations and add the most value?

An individual would love their job.

What strategy would you recommend new business owners focus on to best ensure success?

  1. Love what you do
  2. Surround yourself with really, really smart people -- both mentors and employees
  3. Create a 10-year plan

How best to connect with Shep:

  You can also find us here: ----- OnwardNation.com -----

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